FALCOAUTOMATION
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Automation engineer diagnosing an industrial machine with a connected laptop
Remote diagnostics / real engineering support

SUPPORT / 01

Keep production moving. Get the right engineer.

Falco combines real-time remote troubleshooting, responsive field service, and long-term machine support—coordinated through Falco Realtime Support.

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Remote
Real-time machine connection
Field
Rapid on-site response
Coverage
United States · Europe · Middle East · Asia

Support should shorten the path from a production issue to a working machine.

Falco supports both the custom equipment we build and existing equipment from other manufacturers. The first objective is practical: understand the problem, connect the right technical discipline, and help restore reliable operation.

Because our teams span mechanical, electrical, controls, software, robotics, and process systems, support can move beyond symptoms and address the complete machine context.

COMPREHENSIVE SUPPORT

Four ways to get from issue to resolution.

Start remotely, escalate on site when needed, and retain the engineering context throughout the equipment lifecycle.

01

Remote troubleshooting

Connect Falco engineers to your machine in real time to diagnose faults, guide recovery, and reduce avoidable downtime.

02

Global engineering coverage

Access engineering support across the United States, Europe, the Middle East, and Asia.

03

Lifecycle support

Get practical help for Falco-built systems and equipment from other manufacturers, from urgent troubleshooting to planned improvements.

04

Rapid on-site response

When remote support is not enough, Falco can mobilize an engineer on site in as little as 24 hours, based on location and availability.

FALCO REALTIME SUPPORT / FRS

One support thread from first alert to documented resolution.

FRS gives your team a direct route to Falco engineering while preserving the conversations, files, tasks, and decisions that move work forward.

SUPPORT WORKFLOWTicket openedENGINEERING PATH ACTIVE
  1. 01

    Create a ticket

    Capture the issue, its priority, and the machine context in one place.

  2. 02

    Engineer assigned

    The right Falco engineer takes ownership and begins direct communication.

  3. 03

    Diagnose together

    Share updates, files, and live machine information as the team works the problem.

  4. 04

    Resolve & document

    Close the loop with a documented resolution and a record your team can revisit.

PROJECT COLLABORATION LANESupport tickets and project execution stay connected.
  • Deadline visibility
  • Outstanding task updates
  • Direct engineer communication
  • CAD, schematics & file sharing

New to FRS? Create an account and give your team one place to open issues, follow progress, and collaborate with Falco engineering.

Global field service

Two automation engineers troubleshooting industrial equipment on site
Field response / machine-level troubleshooting

WHEN THE WORK NEEDS HANDS ON THE MACHINE

Remote first. On site when it matters.

Falco engineers can travel to your facility to troubleshoot Falco-built or third-party equipment. Depending on location and engineer availability, on-site response can be mobilized in as little as 24 hours.

ENGINEERING COVERAGE

  • 01United States
  • 02Europe
  • 03Middle East
  • 04Asia

FALCO-BUILT EQUIPMENT

The team that built it stays behind it.

Custom equipment built by Falco is backed by defined warranty coverage and comprehensive support throughout the working life of the machine.

That continuity preserves design intent, controls knowledge, documentation, and service history—so future troubleshooting, maintenance, and modernization begin with context instead of guesswork.

Warranty
Defined for Falco-built equipment
After warranty
Ongoing technical and field support
Future scope
Upgrades, optimization, and modernization

START THE SUPPORT CONNECTION

Give every issue a clear path forward.

Open an FRS account to create tickets, work directly with Falco engineers, track project activity, and keep technical files connected to the work.